Contact us
- Help with the app: email support@velqiri.com. Include your iPhone and Watch models and what you tapped, but never your password or a one-time code.
- Privacy requests and complaints: email support@velqiri.com. See Contact and complaints in the Privacy Policy.
- Reporting a team post or a person: use Report this post in the app, or email support@velqiri.com. We review every report within 24 hours.
- Purchases and refunds: Apple handles App Store payments. Request a refund at reportaproblem.apple.com.
In the app, You → Help has short answers and the support address above.
Velqiri is not for emergencies and nobody watches it in real time. If you feel unwell or think you may have an emergency, contact your local emergency number.
Getting started
Where can I get Velqiri?
Velqiri is available on the App Store for iPhone, with an optional Apple Watch app.
Can I try Velqiri without an account?
No. Velqiri needs an account; there is no sample or demo mode.
Who can use it?
Adults aged 18 and over. The app asks for your date of birth when you sign up.
What devices does it support?
iPhone, with an optional Apple Watch app. The iPhone app holds your history. The Watch app shows today's recovery and plan, records workouts with live heart rate, zones and energy, and offers breathing and quick check-ins.
What do I agree to when I sign up?
You accept the Terms of Use and the Privacy Policy, and you agree separately to your health data being stored by Velqiri and to it being sent to the AI providers named in the policy. Nothing is sent before you agree.
Will Velqiri send me notifications?
Only if you allow them. The last step of onboarding offers notifications, and you can skip it. If you turn them on, that one tap also registers your iPhone for check-ins, so there is nothing else to set up. You can change this later in You → Profile & preferences → Notifications.
Apple Health
Do I have to connect Apple Health?
No. It is optional. Without it you can still log things yourself, but trends and coaching have less to work with.
How do I change Apple Health access?
- Open the iOS Settings app, then Health → Data Access & Devices → Velqiri.
- Turn individual categories on or off.
- Open Velqiri. It reads only what you allowed.
Turning access off stops new data from being read. To remove what was already uploaded, open You → Privacy & data → Delete imported health data. The originals in Apple Health are not touched.
A day shows no value. Is that a zero?
No. When there is no data for a day, Velqiri leaves it empty rather than showing zero. Rest days count as rest, not as a miss.
Why don't my numbers match another app?
Apps use different sources, time windows and rounding. Velqiri labels its estimates and focuses on your trends over time rather than single readings. Strain counts heart rate across the whole day, not only workouts, and recovery compares with your own usual range, so they will differ from other apps' scores.
When does Velqiri sync with Apple Health?
New sleep and workouts can arrive in the background, even when the app is closed. Other readings sync when you open Velqiri, at most every 15 minutes. If a sync shows a problem, tap Sync now or Retry sync on Velqiri's Apple Health screen.
Apple Watch
Why should I wear my Watch overnight?
Sleep, overnight heart rate and recovery come from the Watch. If it is off your wrist or charging overnight, that night stays empty. A night with a long wake-up stays one night; recorded awake time is shown inside it. The coach may remind you to charge the Watch before bed when the battery is low.
The Watch app isn't showing new data.
- Keep your iPhone nearby and open the Velqiri iPhone app.
- Check that Velqiri is installed on the Watch, in the Watch app on your iPhone.
- Restart both devices if the problem continues.
Why doesn't Health Monitor show a vital I expected?
Velqiri shows only the vitals your Apple Watch model records. For example, wrist temperature and blood oxygen need specific models.
Where did a workout come from?
Each workout shows its source, such as your Apple Watch model.
What are heart rate recovery and effort?
Heart rate recovery uses Apple's reading when there is one; otherwise Velqiri estimates it from the workout's heart rate (labelled as an estimate), and shows nothing when heart rate readings are missing. Apple's effort score comes from Apple Health on iOS 18 and later. The Watch also lets you add an optional effort rating of your own.
Sleep and bedtime
How is my bedtime suggested?
From your own usual nights, nudged toward the sleep you need. Wind-down starts about 30 minutes before bedtime unless you chose another time.
The AI coach
How does the coach work?
The coach is an AI. It reads the data behind each moment, for example last night's sleep or the workout you just finished, and writes a short message or reply. To do that, Velqiri sends the relevant part of your data to the AI providers named in the Privacy Policy. Your name, email, date of birth and time zone are not sent.
Open Sleep, Recovery, Strain or Health Monitor and the coach's read is already there: a headline, the numbers, one action with a time, a question and reply chips. A screen's chat starts fresh after 15 idle minutes. Today's briefing updates itself when new data arrives; there is no Update button.
Can I turn the AI off?
No. The coach is part of how Velqiri works, so there is no AI switch. You can silence any check-in moment, set quiet hours, clear coach history and memory, and choose what you share. To stop all AI processing, delete your account.
Can I chat in my own language?
Yes. By default (Auto) the coach replies in the language you write in, including Hinglish, and starts in English. You can also pick a fixed chat language.
The coach said something that seems wrong.
AI can make mistakes. Treat coaching as general wellness guidance, not medical advice, and talk to a qualified professional about anything that worries you. If the coach can't reply because of a problem on our side, the app says so and you can try again. It never shows pre-written advice in place of a reply.
Is the coach included in the free version?
The coach and the daily check-ins are part of Velqiri Premium, with a free trial where Apple offers one. See Premium.
Check-ins and notifications
Why does the coach message me?
At a few moments of your day, for example after you wake, after a workout and in the evening, the coach may send a short check-in. Tapping it opens the conversation so you can reply in your own words. If you log meals, the midday moment is on and nothing is logged by around 2 pm, it may send one gentle check with Log a meal, Not yet and Skip today. In the evening it can remind you to wind down, based on your usual bedtime. It sends at most two notifications a day, and never during quiet hours.
How do I change them?
Open You → Profile & preferences → Notifications in Velqiri to silence any moment, pause one for a while, change quiet hours, or keep numbers off the Lock Screen by turning off Show numbers in notifications. You can also turn notifications off in the iOS Settings app.
Food and lab reports
Why is my meal a draft?
When you describe a meal or send a photo, Velqiri prepares a draft entry. Review and edit it, then confirm. It joins your log only after you confirm. Meal photos are not stored.
You can type just "roti" or "dal chawal". The coach offers portion sizes to tap, then drafts calories, protein, carbs and fat, plus estimated fiber, sugar, saturated fat, sodium, iron, calcium, potassium and vitamin C where it can. Estimates are labelled. If you edit a meal, the micronutrient estimates are removed because they can't be edited.
How do lab PDFs work?
Upload a PDF lab report and Velqiri reads the values for you to review on screen. Check each value against the original document. Only the values you confirm join your history, and the PDF itself is not stored. You can read up to 5 lab reports a day. Velqiri doesn't interpret results clinically.
Does the coach use my lab results for food advice?
Only values you confirmed. Recent diet-related results outside the report's range can shape food suggestions, never supplements or doses. Talk to your clinician about your results.
Premium
How do I start, cancel or restore a subscription?
Open Membership in the app to start a subscription or a free trial, restore purchases, or manage your subscription. Apple shows the price and trial before you confirm. To cancel, use your Apple subscription settings at least 24 hours before renewal.
Does deleting my account cancel my subscription?
No. Cancel it in your Apple subscription settings first. Refunds are handled by Apple.
Teams and reporting
How do I report a post?
Tap Report this post, choose a reason and add a note if you like. The post is hidden for you straight away. The report goes to the team owner and to our moderation team, who review every report within 24 hours.
How do I stop seeing someone?
Block them from the team screen. Their posts and leaderboard row are hidden from you in every team you share, and they are not told. You can also leave a team at any time.
Exporting data
Open You → Privacy & data → Export my data. The export is one complete file with everything we hold about your account. You can request one export a minute.
Deleting your account
- If you have Premium, cancel it in your Apple subscription settings first.
- Export your data if you want a copy.
- Open You → Privacy & data, type DELETE MY ACCOUNT and tap Delete account permanently.
- Optionally, remove Velqiri's access in iOS Settings → Health and delete the app from your iPhone and Watch.
Deleting removes your account and everything linked to it from our live database straight away. If you used Sign in with Apple, Velqiri is also disconnected from your Apple ID. The offline copy of recent data kept on your iPhone is removed at the same time, as it is when you sign out. Daily backups are deleted automatically after 7 days, as set out in the Privacy Policy. To remove only some data, use Delete imported health data or Clear coach history and memory on the same screen.